Typically respond within 24 hours
How can we help?
Our research support team is here to assist with orders,
product questions, order support, and more.
Our research support team is here to assist with orders, product questions, order support, and more.
Get in Touch
Choose the best way to reach our team
Email Support
Get personalized help from our research support team. Best for order inquiries, product questions, and detailed technical support.
- Response within 24 hours
- Order tracking & updates
- Product recommendations
- Technical support
Support FAQ
Quick answers to common questions
We typically respond to all email inquiries within 24 hours on business days (Monday-Friday, 9am-6pm EST). For urgent order issues, please include your order number in the subject line for priority handling.
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by emailing support@peptidestash.com with your order number. Orders are processed within 0-2 business days, with most arriving within 3-5 business days from fulfillment.
We're sorry to hear that! Please email support@peptidestash.com immediately with your order number and photos of the damage. Photo evidence is required for all claims. Once verified, we'll send a one-time replacement within 24 hours at no cost. One replacement per customer per order, subject to review.
